24×7 Coverage, Industry-Standard SLAs, and a Dedicated NOC
Catalyst Data Solutions delivers proactive, end-to-end managed services for organizations of every size—from first laptops to global campuses. We combine our 24×7 NOC, enterprise-grade tooling, and vendor-agnostic expertise to keep your users productive and your infrastructure resilient.
From endpoints to core, with measurable SLAs
We deliver managed services aligned to ITIL practices and backed by clear service tiers and SLAs. Get end-user support, identity & licensing (Microsoft 365), cloud & network operations, and security controls from a single provider.
End-User & Microsoft 365
Licensing, onboarding, device compliance, Intune/Autopilot, email & collaboration (Exchange/Teams/SharePoint).
Network & Data Center
Core/edge switching, Wi-Fi, firewalls, SD-WAN, servers, hypervisors, storage. Proactive monitoring & capacity mgmt.
Cloud & Identity
Azure & AWS ops, RBAC, conditional access, SSO, MFA, secrets mgmt, patch & vulnerability remediation.
Security Operations
EDR/XDR, SIEM, email security, least privilege, hardening baselines, incident response playbooks.
24×7×365 Coverage
Follow-the-sun operations with on-call engineering and escalation runbooks. Always-on monitoring & response.
Industry-Standard SLAs
Priority-based targets with measurable outcomes.
- P1: response ≤ 15 min, engage ≤ 30 min
- P2: response ≤ 30 min, engage ≤ 1 hr
- P3–P4: business-hours or 24×7 per plan
Change & Governance
ITIL change control, CAB reviews, maintenance windows, and post-incident reviews with metrics.
Microsoft 365 licensing & administration—done for you
Right-size licensing (Business, E1/E3/E5), tenant security baselines, compliance, and automated onboarding/off-boarding integrated with your HRIS.
From small business to enterprise scale
Essentials
Foundational care for small teams.
- Business-hours help desk
- Patch & AV compliance
- M365 admin & licensing
- Monthly reporting
Professional
24×7 support with stronger SLAs.
- 24×7 help desk & NOC
- P1 ≤ 15-min response
- EDR/XDR management
- Quarterly roadmap
Enterprise
Global operations with governance.
- Dedicated TAM & SMEs
- Change mgmt & CAB
- Advanced compliance
- Runbook automation
Vendor-agnostic, outcome-driven managed services
Rapid Time-to-Value
Days to onboarding with documented runbooks and KPIs.
Security-First
Baseline hardening, MFA, least-privilege and change control by default.
Lifecycle & Warranty
Procurement options, advance replacement, lifetime support options.
Transparent Reporting
Ticket SLAs, asset posture, capacity and availability reports.
Always-on NOC center support
Our NOC watches your environment around the clock—correlating alerts, executing runbooks, and communicating clearly through incident timelines and stakeholder updates.
Common questions
Do you support both small businesses and enterprises?
Yes. Our plans scale from 10 users to 10,000+, with options for dedicated engineering and governance.
Can you manage our Microsoft 365 tenant and licensing?
Absolutely—license optimization, security baselines, and day-to-day admin are included by plan tier.
What SLAs do you commit to?
Priority-based SLAs aligned with industry norms (e.g., P1 response ≤ 15 minutes) and custom targets for enterprise.
Let’s tailor a managed services plan
What you can expect
- Discovery call to map scope & SLAs
- Licensing & tooling recommendations
- Onboarding plan with timelines
- Clear pricing and next steps
Need procurement too?
We can source Microsoft, Cisco, Dell, HPE and more—with flexible financing and advance replacement options.