Third-Party Maintenance for EOL & EOSL

Expert IT Hardware Maintenance that Extends Lifespan & Cuts Costs

Keep mission-critical systems performing without premium OEM contracts. Reduce maintenance costs by 40–70%, minimize downtime, and get rapid, global support on your schedule.

A
Advance HW Replacement
Fast parts & logistics
C
Customized Support
Plans tailored to you
R
Rapid Response
Minimize downtime
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Why Choose OnDemand IT Hardware Maintenance?

Achieve predictable costs, maintain performance on EOL assets, and keep operations compliant and secure—without forced upgrades.

40–70% Savings

Significant Cost Savings

Third-party maintenance typically costs far less than OEM support while maintaining enterprise-grade SLAs and responsiveness.

EOL / EOSL

Support for End-of-Life Hardware

Extend the useful life of equipment the OEM no longer covers—maximize ROI and delay capex refresh cycles.

Tailored Plans

Comprehensive, Customized Support

Certified technicians across multiple platforms with plans adapted to your environment and uptime goals.

Performance

Optimized Reliability

Proactive care and routine maintenance to prevent slowdowns and outages before they escalate.

Security

Enhanced Security & Compliance

Mitigate vulnerabilities on older platforms and maintain compliance with industry regulations.

Predictable

Transparent, Predictable Costs

Flexible SLAs and coverage windows help you control spend and avoid surprise expenses.

OEM Platforms We Support

Multi-vendor coverage to keep your stack running end-to-end.

The 5-Step Path to Resolution

From ticket to fix with case ownership, expert escalation, and smart logistics.

Open a Trouble Ticket

Contact SmartNOC via toll-free number, email, or the Smart Portal to start your case.

TCM Owns Your Case

Your Technical Case Manager coordinates all assets and communication to resolution.

Tier-4 Expert Escalation

Complex issues get a dedicated SME and an actionable plan to remediate quickly.

Smart Logistics for Parts

If a part fails, logistics engages immediately to source and ship the replacement.

Field Engineer Dispatch

When required, Smart Hands dispatch a Field Engineer to replace parts and restore service.

Related Services

Network Modernization

Architect, refresh, and optimize network fabrics with minimal disruption.

Find out more ⟶

Deployment Services

From staging to at-scale rollouts with predictable timelines and costs.

Find out more ⟶

Managed IT Services

24×7 coverage, industry-standard SLAs, and proactive monitoring from our NOC.

Find out more ⟶

What People Say

“Time and time again Catalyst delivered when supply was tight—kept our network running with spares on hand and within budget.”

Yousuf A. — Santa Clara, CA

“As an Integrator we depend on Catalyst’s supply chain. They’ve delivered for us in numerous emergency situations.”

Justin L. — Chicago, IL

“Consistent vendor since 2019 for short-notice hardware components. Highly recommend.”

Thomas P. — San Jose, CA

Ready to extend the life of your IT hardware?

FAQs

How does third-party maintenance differ from OEM support?

It delivers equivalent outcomes at significantly lower cost, with flexible SLAs and broader coverage for multi-vendor estates.

Do you cover End-of-Life (EOL) and End-of-Service-Life (EOSL) hardware?

Yes—this is a core value: keep EOL/EOSL gear running securely and reliably to maximize ROI.

What response times are available?

Choose coverage windows and SLAs aligned to your sites—from NBD parts to expedited dispatch and 24×7 support.

Call: 952-960-4706
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